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HyperTerminal Caller ID Support Test

If Vista Caller-ID is not reporting caller ID information, your modem’s caller ID feature may not be turned on, or your modem may not support caller ID. If your modem does support caller ID, but it is just not enabled, then this might be because you are using the wrong modem driver, or there is a bug in your modem driver. Please check via Windows Updates (Hardware) or your modem manufacturer for an updated driver.

HyperTerminal is a data terminal application utility included with all versions of Windows starting with Windows 95 until Windows XP / Windows 2005 Media Center Edition. Unfortunately Microsoft has removed HyperTerminal from Windows Vista but the good news is that you can still get HyperTerminal from the company that Microsoft originally licensed the application through.
If you are using Windows Vista get HyperTerminal for Personal Use from Hilgraeve.

Instructions:

  1. Exit any application that might be using your modem device (For example: right-click Exit Vista Caller-ID if it is running in the task-tray).


  2. Start HyperTerminal:
    (Vista: Start -> All Programs -> HyperTerminal Private Edition -> HyperTerminal Private Edition)
    (XP: Start -> Programs -> Accessories -> Communications -> HyperTerminal)


  3. In the “Connection Description” window, enter a descriptive name (For example: “CallerID Test”) and click OK.
    HyperTerminal Connection Description


  4. Use the Control Panel to check the port your modem is connected to. (For Example: COM4)
    Start -> Control Panel -> Phone and Modem Options -> Modems Tab.
    Alternatively if Vista Caller-ID is currently running right click on the Phone and Modem list and choose “Configure” and proceed to the Modems Tab.
    Modem Options COM


  5. Back to HyperTerminal , in the “Connect To” window for the “Connect using” option select the port your modem is connected to. (Step 3). If you are unsure you can try each one until you get a response to the “AT” modem command. Note: depending on the HyperTerminal version you might see your modem device name in the list, do NOT select! – we are interested in connecting via the COM port.
    HyperTerminal Connect Options


  6. Click the “OK” button to close the “Connect To” window


  7. In the main (usually white) window type “AT” (without the quotes) and press RETURN or ENTER. The modem should respond with “OK”. If you see don’t see “OK”, either the port or the settings are probably wrong. Start again from Step1.
    HyperTerminal AT Options


  8. Type the command to enable caller id on your modem. Most of the time, the string “AT#CID=1” (type without the quotes) will enable Caller ID. On some voice based modems the string is AT#CLS=8#CID=1. Look in the user’s manual for your modem to see if any setup string is referenced or mentioned.
    (If you do not know the command to enable caller id on your modem, you can try each of the following until the modem responds with “OK”):
    AT#CID=1
    AT#CLS=8#CID=1
    AT#CID=2
    AT%CCID=1
    AT%CCID=2
    AT+VCID=1
    AT#CC1
    AT*ID1

    If the modem responds with “OK”, then the modem should be configured to handle caller information. Proceed to step 9. If the modem responds with “ERROR”, then the command is most likely incorrect or your modem doesn’t support caller id. You can try the other known commands to enable caller id (listed above).
    HyperTerminal AT Caller ID response


  9. Test caller id, receive a phone call, letting it ring at least twice. The modem should respond with something like:
    RING
    DATE = 0810
    TIME = 1200
    NAME = DOE, JOHN
    NMBR = 800111111
    RING


  10. Use the Caller-ID Repair Utility and the above command to enable caller id on your modem.